Data protection

1.1HEURE H sarl, 17 Place du Marché Saint-Honoré, 75001, Paris, France, (“RALF TECH”, “We”, “we”, “us”, “our”) takes the security and privacy of your personal data very seriously. These Data Protection Terms and Conditions along with our Legal Notice define the basis on which we will process any personal data obtained during your use of the website and detail how we use cookies. All processing of your personal data will be carried out in accordance with current data protection legislation for the purpose for which it was submitted. Please read the following carefully to understand our views and practices regarding your personal data, how we process them and how we use cookies.

The Declaration currently in effect dates back to august, the 4th of 2020.

2.1 We may collect and process the following data about you:

2.1.1 The information you provide by completing forms on the website. This includes information provided at the time of registration to use the website, subscribe to our services, publish documents or request additional services. We may also ask you for information when you enter a contest or promotion that we sponsor or when you report a problem with this website.

2.1.2 If you contact us, we may keep a record of this correspondence.

2.1.3 We may also ask you to complete surveys that we use for research purposes, but you do not have to complete them.

2.1.4 Information about your visits to the website, including traffic, location, weblog and other communication data, if necessary, for our own purposes or otherwise, and the sources you access. Consult the section below on cookies to find out more about how we use them.

3.1 The data we collect about you may be transferred and stored in France (at the server location) or in another location within or outside the European Economic Area.

3.2 All the information you provide to us is stored on our secure servers. When we have given you a password (or you have chosen one) to access certain parts of this site, you are responsible for maintaining the confidentiality of that password. We ask you not to share passwords with anyone.

3.3 Unfortunately, the transmission of information over the Internet is not entirely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security measures to try to prevent unauthorized access.

4.1 We use your information as follows:

4.1.1 To ensure that the content of the site is presented in a manner that is optimal for you and your computer.

4.1.2 In order to provide you with information, products or services that you request from us or that we think may be of interest to you, if you have consented to be contacted for such purposes.

4.1.3 In order to carry out our obligations under any contract between you and us.

4.1.4 To allow you to participate in interactive features of our service, when you choose to do so.

4.1.5 To inform you of any changes to our services.

4.1.6 In order to create and manage your own personal account at HEURE H / RALF TECH.

4.1.7 To test and improve the systems through which our services are provided.

4.1.8 To prevent inappropriate use of our services.

4.1.9 In order to send you surveys (conducted by HEURE H / RALF TECH or by third parties on our behalf) concerning your satisfaction with our services, products and your general experience in relation to HEURE H / RALF TECH.

4.2 We may share non-personal, non-individual statistics or demographic information in aggregate form with our marketing partners, advertisers or other third parties for research purposes.

4.3 Your use of this site also allows us to collect certain information about your use of the site that does not personally identify you. Generally, this information is collected by means of “traffic data”. We may collect and store this information automatically each time you interact with our site. For example, we may collect your IP address, computer name, browser information and domain name of the referring site each time you visit this site. We may also collect information about traffic and use of the site. However, this information does not include anything that can identify you personally; it is used to analyze and improve this site and provide our customers with a successful Internet experience. Please read the section above concerning cookies carefully in order to find out more about how we use them and when we ask for your consent before using them.

5.1 We may disclose your personal information to any member of our group, which means our subsidiaries, our holding company and its subsidiaries, both in France and within or outside the EEA.

In addition, we may disclose your personal information to third parties:

5.2.1 Who help us manage this website (such as our Internet service providers) or to provide the services you request. These third parties must provide the same levels of security for your personal information as HEURE H / RALF TECH at all times.

5.2.2 In the event that we sell or buy a business or assets, in which case we may disclose your personal information to the seller or potential buyer of such business or assets.

5.2.3 To perform tasks on our behalf, such as processing orders, delivering packages, sending postal and e-mail messages, removing redundant information from customer lists, analyzing data, providing marketing assistance, conducting customer satisfaction surveys, providing personalized advertising, providing research results and links (including referrals and paid links), processing credit card payments and providing customer services. They have access to personal information required to perform their tasks, but are not allowed to use it for any other purpose. In addition, they are required to process personal information in accordance with these Data Protection Conditions and to the extent permitted by applicable data protection laws.

5.2.4 If HEURE H / RALF TECH or substantially all of its assets or any member of our group is acquired by a third party, in which case, our customer’s personal data will be one of the transferred assets.

5.2.5 If we are required to disclose or share your personal information in order to comply with any legal obligation, or to perform or enforce our Terms of Use and other agreements, or to protect the rights, property, or safety of HEURE H / RALF TECH or any member of our group, its customers or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

6.1 You may at any time revoke any consent given to the processing of your personal data, effective from the date of such revocation by contacting us by e-mail, by mail, by ticking the corresponding boxes in the forms used to collect your personal data. You can, at any time, request information to find out what types of personal data have been processed and for what purpose. In addition, you may, in accordance with applicable regulations, request the correction, blocking or deletion of your personal data. To assert your rights and for any questions you may have, please contact us at the following address: HEURE H sarl, 17 Place du Marché Saint-Honoré, 75001, Paris, France or by https://www.ralftech.com/nous-contacter/

6.2 You have the right not to consent to our use of cookies. Please refer to the section below on cookies to learn more about them.

6.3 This site may, from time to time, contain links to and from websites of our network of partners, advertisers and affiliates. If you click on one of these links and are redirected to one of these sites, please note that these sites have their own privacy policies and that we do not accept any liability with respect to these policies. Please check the content before submitting personal data to these sites.

7.1 Use of cookies and spyware

7.1.1 We do not use or have installed any spyware on your computer, we do not use spyware to retrieve information from your computer.

7.1.2 Like many websites, we use “cookies”, which are files stored on your computer’s hard drive by your browser. Cookies help us to collect and store certain information about you.

7.1.3 Most browsers accept cookies automatically, but allow you to disable them. The help menu of most browsers will inform you how to prevent your browser from accepting new cookies, how to configure your browser to notify you when a new cookie is received and how to disable cookies completely. If you wish, you can also disable or delete cookies that have been accepted in the past.

7.1.4 We recommend that you leave cookies “enabled” so that we can provide you with a better customer experience on this site. If you configure your browser to block cookies (even those that are absolutely necessary), you may not be able to access the entire website.

7.1.5 We have set some cookies on your device and we recommend that you allow their use. If you choose not to do so, you may continue to use the website, however, some parts may not work, or at least not work properly.

7.2 We use the following types of cookies :

7.2.1 Strictly necessary cookies: these are cookies that are necessary for the website to function and allow you to complete the services you request. These include, for example, cookies that allow you to connect to secure areas of our site.

7.2.2 Functional cookies: These cookies record information about the choices you make on the site, such as your name, language or the region in which you are located. This way, we are able to personalize your visit to the site.

7.2.3 Performance cookies: These “analytical” cookies allow us to collect information about how visitors use the site, for example to count visitors and map how visitors move around the site. They record your visit to the site, the pages you have visited and the links you have followed. These cookies do not collect any personally identifiable information about you. All information is anonymous. This helps us to improve the way the site operates.

7.2.3(i) We rely on Google Analytics, a service provided by Google Inc. (“Google”), to analyze your use of our website. The information generated by Google Analytics is subject to Google’s privacy policy and will be transferred and stored by Google on servers located in the United States. Before the transfer, they will be made anonymous by deleting the last byte of the IP address. Google will then process this data on our behalf in order to evaluate your use of the website, compile reports on website activity and provide other services related to internet usage. Google will not associate your IP address with any other data held by Google. You can refuse the use of these cookies for the above reasons by configuring your browser accordingly. However, in this case, you may not be able to use all the features of the website. You can also choose to unsubscribe from the collection of your usage data (including your IP address) and its processing by downloading and installing the add-on for your current browser at http://tools.google.com/dlpage/gaoptout?hl=en For more information about how Google uses your data, please visit http://www.google.com/analytics/learn/privacy.html

7.2.4 Social media cookies: These cookies allow you to share site content with social networking platforms (e. g. Facebook, Twitter, Instagram). We have no control over these cookies since they are placed by the social network platforms themselves.

7.2.5 Advertising cookies: These cookies allow us to display tailor-made advertisements on third-party websites to you based on the interest you have shown in our products and services during your visit to our website.

7.2.5(i) We use interest-based advertising on our website, which includes retargeting or re-marketing technologies provided by third parties (“third party suppliers”), such as:

– DoubleClick, a division of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, https://www.doubleclickbygoogle.com/, (“DoubleClick”), and – Google Analytics Advertising Features, a service of Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA – Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland – Instagram LLC, 1601 Willow Rd. Menlo Park, CA 94025 to analyze your browsing experience on our website. On the basis of these elements, we are able to approach you with personalized advertisements. To this end, cookies are stored on your computer. The use of such technologies is in full compliance with relevant data protection legislation. Thanks to such data, we can, for example, approach you on third-party websites with advertisements tailored to your interest for our products. Thus, after you have visited our website and expressed interest in a particular series of products, this technology provides you with more information in the form of advertising while you are surfing on another website. The sole purpose of this technology is to best adapt the available information to your interests and make your online experience as informative as possible. However, you can set your browser to prevent cookies from being stored and to delete cookies already installed. You will access the opt-out functions of third-party providers through the following links: DoubleClick: https://code.google.com/archive/p/google-opt-out-plugin/ – Google Analytics Advertising Features: https://tools.google.com/dlpage/gaoptout/ – Facebook: https://www.facebook.com/help/164968693837950 – Instagram: https://www.instagram.com/about/legal/privacy/

7.2.5(ii) Anonymous data created using Google Analytics advertising features may be used for demographic and interest performance reports as well as network impressions reports.

8.1 Any changes we may make to our Privacy Policy in the future will be posted on this page.

9.1 If you have any questions about our privacy policy, please contact us at https://www.ralftech.com/nous-contacter/